At Sure Systems, we do things differently. And we don’t just say we do things differently, we walk the walk, too. Since our inception, we’ve built a core process that ensures every one of our clients sees the value and return on investment of technology for their businesses. We’ve built our services around the idea of “Hassle Free IT. So what does that actually mean for our clients – and why should they choose us over those other guys?
Everyone likes to talk about key-differentiators, those big shiny buzzwords that convince you to choose them. We don’t use buzzwords here, and what sets us apart from the other guys is our straightforwardness. Our core process is the blueprint forwhat our clients can expect from us, with every single interaction – all leading back to the idea of Hassle Free IT.
Let’s talk about the three things that make up the idea of “Hassle Free IT”.
- Superior Customer Support
- The entirety of our business runs locally out of Calgary: We don’t outsource anything, let alone our IT service department.
- Face-to-Face interactions: We prefer to come to you. This means we can troubleshoot and provide you the support in real time, seeing exactly what you need.
- If you do need immediate, remote support, we have a well-staffed Network Operations Centre for that so you don’t have to listen to endless hold music, or voicemail service.
- A consistent, familiar face: When you work with us, you won’t get assigned whatever technician is available. You can rely on a consistent team to meet your needs.
- Excellence, every time: working with Sure Systems means you can count on the highest standards of excellence with every interaction.
- Keep it simple… well, you know the old adage
We pride ourselves on keeping it simple for our clients. We know IT can be complex and hard to follow, especially when it’s not your forte. That’s why we always break things down and make the complex seem simple for our clients.
- You don’t have to worry about the details – we take care of them.
- There are no smoke and mirrors – it’s your network and your systems. We make it easy for you to see what’s happening and why we’re doing what we are.
- No black boxes. Our best practice are tried, true and secure. Every time.
- Your information Security is our number one priority
- We are always working on improving your information security
- Our team stays up to date with the latest security measures and ensures they’re being implemented for you.
Our process is proven, and our clients know it.
We’ll always ensure a mutual fit with each of our clients before we do business with you. Once this is determined, we move quickly to get our services up and running. Once we determine your needs and a plan of action, you can count on us taking care of the entire picture – right down to the details. Ultimately, we make it so you don’t have to deal with the hassle: the hassle of confusing IT people, difficult IT decisions, poor recommendations, convoluted contracts and less-than-stellar support. It’s just the way we do business.
And, if our partnership is no longer mutually beneficial, we’ll agree to part ways amicably. That’s our guarantee.