About Sure Systems

“I can tell you that Sure Systems can be relied upon for many things. They are great ‘nerds’ and help us untie the trickiest of knots; they are reliable, and we count on them to be able to step in at a moment’s notice and help with the ‘strange’ things that happen to all companies in town, including electrical vault fires, floods, etc. As an example, when the Shaw data center had their fire and clients lost their internet connectivity, we were among the ONLY not-for-profit agencies that had dual internet lines in place for just such an eventuality. Sure’s role in this was that months before, we set the strategic objective of not ever being ‘down’ due to loss of internet connection. Sure devised a low-cost strategy and fail-over method, which worked like a charm.”

“SureSystems played an integral and unsung role in our business.  They are client intimate in their approach and they are very much the quiet achievers.”

Back in the summer of 2007 I was working as a Chief Operating Officer (COO) for a financial services company based in Calgary and one of the areas of responsibility was the oversight and management of the IT infrastructure that supported our business.  As a company of over 30 people at the time we outsourced the performance and maintenance of this business function to a local IT Services Provider.  Having been in the role for less than 6 months I thought it prudent for an independent party to review our IT infrastructure to identify opportunities for improvements in hardware, software, and how maintenance and support was being managed for our infrastructure.

As part of this process we issued a Request for Proposal (RFP) to three other independent IT Service Providers to support an IT infrastructure assessment.  After a review of all of the submissions we decided to proceed with SureSystems, based upon the thought given and strategies proposed in their proposal to support their assessment of our company’s IT infrastructure.

The whole assessment was able to uncover a number of deficiencies in how we were supported on a number of levels.  With this work we were able to introduce the necessary changes to our hardware, software, and recommendations for maintenance and support going forward.  Necessary changes were introduced throughout the remainder of 2007 and into 2008, however towards the end of 2008 we started to experience on-going problems with maintenance and support with our current IT Service Provider. After dedicating higher levels of my time to this part of business I decided we needed to review our existing relationship and to issue a tender for this part of our business.

SureSystems beat out three other competitors, including the incumbent IT Services Provider, and was the successful company that we engaged in April 2009.  SureSystems is still there today and going strong.  So what did SureSystems do that made such a difference at this point in our company’s history?

They managed the transition seamlessly from the incumbent with minimal or no disruption to our business;

1. They placed a very capable resource into our business to ensure the transition, maintenance and on-going support was managed professionally;
2. They listened and ensured “outages” and “downtime” were done in a way to minimize the impact to our clients and staff;
3. Monthly meetings improved the level of communication around changes required and issues identified;
4. They were very proactive in identifying changes that needed to be addressed to support the businesses growth through their inventory management software tools; and
5. Together we worked around budgets and fiscal year ends to ensure that our requirements here were aligned with the businesses vision, expectations for the next 12 months, and that there was minimal disruption to our clients and to our staff in supporting our business.

“Sure Systems has offered DynaWinch Industries Ltd. unparallel commitment and value in its role as our IT support company. To this day I will never forget when the owner and proprietor of Sure Systems spent 48 hours straight working through the night with our in-house IT staff for the entire weekend to resolve a critical database issue before operations resumed on Monday morning.”

It’s hard to put a price on that kind of care.

“Sure Systems has serviced the Print Operations Group account for over 15 years. They have always provided very qualified people and have been very responsive to our service requirements both from a server infrastructure and an end user perspective. We are very happy to continue to have the Sure Systems team as our technical Service Provider.”