The Challenge
The client manages multiple active job sites at any given time, each requiring consistent communication, access to shared project files, and reliable connections to cloud-based tools. Frequent system slowdowns, unreliable file syncing, and on-site connectivity issues were causing frustration for project managers and administrative staff alike. Even small IT disruptions had a ripple effect, delaying schedules, interrupting communication between teams, and slowing project coordination.
The Turning Point
The construction firm needed a local IT partner that understood the demands of working in the field and could keep pace with their schedule. They sought a team that could resolve problems quickly, simplify communication, and provide proactive maintenance without disrupting their day-to-day work.
The Transformation
Sure Systems provided comprehensive managed IT services, designed for field-heavy operations. Key areas of improvement included:
Fast and Dependable Support:
Helpdesk requests are handled promptly, ensuring no project is delayed by downtime.
Reliable Connectivity:
Sure Systems optimized Wi-Fi access and VPN configurations to support field teams accessing project files remotely.
Seamless Collaboration:
By managing file sharing tools and permissions, Sure Systems helped ensure secure, real-time access to drawings and documentation.
Proactive Maintenance:
Regular system health checks and updates prevent recurring issues that previously slowed the team down.
The Results
With Sure Systems’ ongoing partnership, the construction firm now operates with greater efficiency and confidence:
Projects
stay on schedule thanks to minimal downtime.
Teams
experience consistent access to tools and data, both in-office and on-site.
The client
enjoys peace of mind knowing their IT is monitored, managed, and supported by a responsive Calgary-based team that truly understands their business.