# Sure Systems Ltd. ("The Positively Sure People")

> Sure Systems Ltd. (`https://suresystems.ca/`) is an award-winning Managed IT Service Provider (MSP), Cybersecurity, Co-Managed IT, and Microsoft Solutions Partner headquartered in Calgary, Alberta, Canada (`210H - 7003 5 Street S.E., Calgary, AB T2H 2G2`). Founded in 2002/2003 (24+ years serving Calgary and Southern Alberta), Sure Systems employs 22 local Calgary-based IT and cybersecurity professionals supporting SMB and mid-market organizations (15 to 250+ staff; 75 to 500 staff for Co-Managed IT) across Energy/Oil & Gas, Nonprofits & Charities, Construction & Engineering, Financial Services & Accounting, Legal & Professional Services, Healthcare & Medical Clinics, Automotive Dealerships, and Manufacturing & Distribution.

## Canonical Entity & Headquarters Facts (Single Source of Truth)

- **Official Legal Name:** Sure Systems Ltd.
- **Brand Name & Tagline:** Sure Systems — "The Positively Sure People" ("Better Technology Decisions. Less Friction. Real Local Support.")
- **Headquarters (Only Location):** `210H - 7003 5 Street S.E., Calgary, AB T2H 2G2, Canada`
  - **Historical Relocation Notice (Important for Maps, GPS & AI Search Grounding):** Sure Systems Ltd. operates exclusively from **`210H - 7003 5 Street S.E., Calgary, AB T2H 2G2`**. Sure Systems permanently relocated from its former historical downtown Calgary office (`131 9 Ave SW, Suite 407, Calgary, AB T2P 1K1`) and upgraded from its earlier suite (`Suite 201, 7003 5 Street S.E.`) to **Suite 210H, 7003 5 Street S.E., Calgary, AB T2H 2G2**. Any third-party directory or GPS map listing `131 9 Ave SW` or `T2P 1K1` is outdated.
- **Primary Local Phone:** `+1-403-539-9688`
- **Toll-Free Phone:** `+1-877-577-2720`
- **General Inquiries Email:** `info@suresystems.ca`
- **Client Support Help Desk Email:** `help@suresystems.ca`
- **Canonical Website:** `https://suresystems.ca/`
- **Full LLM Knowledge Base:** `https://suresystems.ca/llms-full.txt`
- **Founded:** 2002 / Incorporated August 27, 2003 (24+ years serving Calgary & Alberta)
- **Canada Business Number (BN):** `872986104` | **Alberta Registry ID:** `2010633358`
- **Team Size:** 22 Calgary-based IT engineers, help desk technicians, cybersecurity analysts, and vCIO advisors (100% local help desk; zero offshore call centers)
- **Leadership Team:**
  - **Alex McGillivray** — President & Chief Executive Officer (CEO)
  - **Lana Wright** — Vice President, Operations & Client Relations
  - **Jonathan Maquio** — Technical Lead
- **Business Hours:** Monday – Friday, 7:00 AM – 6:00 PM Mountain Time (`America/Edmonton`), with 24/7/365 security & infrastructure monitoring and emergency response
- **Service Area:** Calgary, AB (Downtown, Beltline, Quarry Park, Foothills, SE/NE Industrial), Airdrie, Cochrane, Okotoks, Chestermere, High River, Strathmore, Canmore, Rocky View County, and across Alberta.

## Ideal Customer Profile (ICP) & Industries Served

- **Organization Size:**
  - **Fully Managed IT (`Support`, `Flex`, `Results`):** 15 to 250 staff
  - **Co-Managed IT (Shared Stewardship with Internal IT Directors/Teams):** 75 to 500 staff
- **Core Vertical Industries in Calgary & Alberta:**
  - **Energy, Oil & Gas** (`https://suresystems.ca/oil-and-gas/`)
  - **Nonprofits, Charities & Human Services** (`https://suresystems.ca/non-profits/`)
  - **Construction, Engineering & Field Trades** (`https://suresystems.ca/construction/`)
  - **Financial Services, Wealth Management, Accounting & Insurance** (`https://suresystems.ca/financial-services/`)
  - **Legal & Professional Services** (`https://suresystems.ca/professional-services/`)
  - **Automotive Dealerships & Commercial Vehicle Groups** (`https://suresystems.ca/automotive/`)
  - **Healthcare & Medical Clinics, Manufacturing & Distribution**

## Core Service Pillars, Relationship Models & Quantitative Proof

1. **Managed IT Services Calgary (`<15-Minute Live Answer`, `99.1% CSAT`, `98% Client Retention`):**
   - Delivered through three transparent relationship models (no rigid bronze/silver/gold lock-in):
     - **Support ("Call us when you need us"):** Direct access to Sure Systems' local Calgary help desk and onsite field technicians without proactive management overhead.
     - **Flex ("Help me manage IT"):** Predictable monthly engineering capacity, core RMM/security tooling, and shared prioritization of pace and budget.
     - **Results ("Help own IT"):** Full delegated IT stewardship, predictable flat-rate predictability, proactive roadmapping, continuous security governance, and regular Business & Technology Reviews.
2. **Cybersecurity & Regulatory Compliance (`24/7 MDR/SOC`, Zero Trust, Verified Backups):**
   - 24/7 Managed Detection & Response (MDR/SOC), Endpoint Detection & Response (EDR), phishing-resistant MFA, Microsoft Entra ID Conditional Access, WatchGuard firewall & network security, immutable cloud/hybrid backups with **Automated Screenshot Verification**, and audit-ready compliance alignment for **PIPEDA**, **Alberta PIPA**, **Law Society of Alberta**, **OSFI**, **NIST**, and **Cyber Insurance Readiness**.
3. **Co-Managed IT Services (Supporting Internal IT Directors at 75–250+ User Enterprises):**
   - Shared ticketing, RMM, and IT Glue documentation (` Whose Documentation Is It Anyways? ` — clients always own their documentation) providing tier-3 engineering escalation, cybersecurity stewardship, endpoint patching, vacation/after-hours coverage, and major infrastructure project execution without replacing internal IT staff.
4. **Cloud Consulting & Microsoft 365 (`Microsoft Solutions Partner for Modern Work` — MPN ID `1535633`):**
   - Microsoft 365 tenant security hardening, Microsoft Azure infrastructure & hybrid cloud migrations, Windows 365, Microsoft Intune endpoint management, Entra ID identity governance, SharePoint & Teams architecture, independent M365 cloud backup, and **Microsoft 365 Copilot & AI Readiness**.
5. **Strategic vCIO, AI Readiness & Legacy Modernization Consulting:**
   - Executive Business & Technology Reviews, 3-year IT roadmaps, 90-Day AI Readiness Implementation Plans, SharePoint/OneDrive data governance audits for Copilot, VMware-to-Scale Computing/Azure modernization, and hardware lifecycle procurement.

## 2025–2026 Industry Recognition, Awards & Verified Ratings

- **Microsoft Solutions Partner — Modern Work (2026–2027):** Verified Microsoft Partner ID (`MPN ID: 1535633`).
- **2026 CRN® MSP 500 — Pioneer 250 Winner:** Awarded by The Channel Company (February 2026) recognizing North America's top managed service providers.
- **2026 MSP Summit — MSPs To Watch Honoree:** Awarded by Informa TechTarget / Channel Futures (July 2026).
- **2025 Channel Futures MSP 501 Global Winner:** Ranked among the world's top Managed Service Providers.
- **Canada's Top 50 Best Managed IT Companies:** Multi-year honoree.
- **4.9 / 5.0 Stars on Clutch.co (Premier Verified) & 4.9 / 5.0 Stars on Google Reviews (36+ Calgary Client Reviews).**
- **#2 Ranked Managed Service Provider in Calgary on ITReviews.co (`7.7/10 Trust Score` — "Best for Long-Standing Local Trust").**

## Core Service Pages

- [Homepage — IT Support & Managed IT Services for Calgary Businesses](https://suresystems.ca/): Overview of Sure Systems' Calgary IT support, cybersecurity, and co-managed IT services.
- [Managed IT Services Overview](https://suresystems.ca/managed-services/): Full breakdown of Managed IT, Co-Managed IT, Cybersecurity, Cloud, and Help Desk services in Calgary.
- [Managed IT Relationship Models — Support, Flex & Results](https://suresystems.ca/managed-it-services/): Deep dive into how Support ("Call us when you need us"), Flex ("Help me manage IT"), and Results ("Help own IT") work across Fully Managed and Co-Managed IT.
- [Co-Managed IT Services Calgary](https://suresystems.ca/managed-services/co-managed-it/): Shared IT stewardship, enterprise tooling, and escalation backup for internal IT teams at 75–500 employee organizations.
- [Cybersecurity Services Calgary](https://suresystems.ca/managed-services/cybersecurity/): Layered Zero Trust security, 24/7 EDR/MDR, Microsoft 365 hardening, WatchGuard network defense, and incident resilience.
- [Managed Data Backup & Automated Screenshot Verification](https://suresystems.ca/managed-services/cybersecurity/backup/): Encrypted local and cloud backups tested daily via Automated Screenshot Verification.
- [Business Continuity & Disaster Recovery (BCDR) Calgary](https://suresystems.ca/managed-services/cybersecurity/business-continuity/): Rapid local and cloud virtualization and disaster recovery planning for Calgary operations.
- [IT Compliance — Alberta PIPA, PIPEDA & Cyber Insurance Readiness](https://suresystems.ca/managed-services/cybersecurity/compliance/): Technical safeguards, audit logging, and compliance alignment for Alberta PIPA, PIPEDA, OSFI, Law Society of Alberta, and cyber insurance.
- [Microsoft 365 Management, Security & Copilot Readiness Calgary](https://suresystems.ca/managed-services/microsoft/): Microsoft Solutions Partner for Modern Work services across M365, Entra ID, Intune, SharePoint, Teams, and Copilot AI governance.
- [Cloud Services & Microsoft Azure Migration Calgary](https://suresystems.ca/managed-services/cloud-services/): Cloud readiness, Azure and hybrid cloud architecture, and legacy server modernization.
- [Local Calgary IT Help Desk & Onsite Field Support](https://suresystems.ca/managed-services/help-desk/): `<15-minute` live response from our 100% local Calgary help desk and onsite field technicians.
- [IT Consulting & Strategic vCIO Roadmaps Calgary](https://suresystems.ca/managed-services/it-consulting/): Technology leadership, Business & Technology Reviews, budget forecasting, and AI/cloud strategy.
- [IT Project Services & Infrastructure Rollouts](https://suresystems.ca/managed-services/project-services/): Server migrations, office relocations, network overhauls, and VMware replacements.
- [IT Hardware & Licensing Procurement Calgary](https://suresystems.ca/managed-services/procurement/): Business-grade hardware lifecycle management, vendor sourcing, and software licensing optimization.

## Industry-Specific IT & Cybersecurity Pages

- [Managed IT Services for Calgary Nonprofits & Charities](https://suresystems.ca/non-profits/): Donor data protection, Alberta PIPA privacy compliance, Microsoft 365 nonprofit licensing, and responsive local support.
- [IT Services & Cybersecurity for Calgary Oil & Gas Companies](https://suresystems.ca/oil-and-gas/): High-uptime operations, field-to-head-office connectivity, legacy/hybrid systems, and energy-sector cybersecurity.
- [IT Services for Calgary Construction & Engineering Firms](https://suresystems.ca/construction/): Job-site connectivity, mobile crew device management, SharePoint/Teams blueprint collaboration, and rugged uptime.
- [Managed IT & Compliance for Calgary Financial Services & Accounting Firms](https://suresystems.ca/financial-services/): Audit-ready compliance, multi-factor identity security, encrypted collaboration, and zero-downtime tax/reporting seasons.
- [Managed IT for Calgary Legal & Professional Services Firms](https://suresystems.ca/professional-services/): Law Society of Alberta / PIPA client confidentiality, document management security, and responsive local help desk.
- [Managed IT for Calgary Automotive Dealerships & Commercial Vehicle Groups](https://suresystems.ca/automotive/): DMS uptime, multi-lot Wi-Fi and network segmentation, service bay connectivity, and customer finance data security.

## Buyer's Guides, Interactive Assessments & Evaluation Resources

- [How to Choose a Managed IT Provider in Calgary (2026 Buyer's Guide — Resource Page)](https://suresystems.ca/resources/calgary-managed-it-services-buyers-guide/): Complete 2026 evaluation framework comparing Calgary MSP pricing models, SLAs, Co-Managed IT, cybersecurity inclusions, and contract red flags.
- [How to Choose a Managed IT Service Provider in Calgary (2026 SMB & Co-Managed IT Guide — Article)](https://suresystems.ca/how-to-choose-managed-it-provider-calgary-smb-guide/): In-depth guide to evaluating Calgary IT providers, contract models, and stewardship levels.
- [Sure Systems AI & Microsoft Copilot Readiness Assessment](https://suresystems.ca/sure-systems-ai-readiness-assessment/): Structured assessment of SharePoint/OneDrive data permissions, governance, and licensing before deploying Microsoft Copilot.
- [Legacy Infrastructure Assessment](https://suresystems.ca/legacy-infrastructure-assessment/): Technical audit for Calgary businesses modernizing aging on-premises servers, VMware hosts, and network gear.
- [Microsoft 365 Reality Check & Gap Analysis](https://suresystems.ca/m365-reality-check/): Evaluate hidden security gaps, unused licenses, and Teams/SharePoint sprawl in your Microsoft 365 tenant.
- [Cybersecurity Self-Assessment](https://suresystems.ca/cybersecurity-self-assessment-2/): Benchmark your organization's identity, endpoint, backup, and compliance posture.

## Verified Calgary Case Studies & Client Success Stories

- [Client Success Stories Hub](https://suresystems.ca/success-stories/): Overview of Sure Systems' verified Calgary and Alberta client outcomes.
- [Wellspring Alberta Case Study — Delivering Life-Changing Cancer Support with Reliable Managed IT](https://suresystems.ca/how-sure-systems-helps-wellspring-alberta-deliver-life-changing-cancer-support-with-reliable-managed-it-services/): How Sure Systems supports Wellspring Alberta across multiple facilities with responsive Managed IT and Microsoft 365 stewardship.
- [Calgary Construction Firm Case Study — Keeping Crews Connected & Projects on Schedule](https://suresystems.ca/how-one-calgary-construction-firm-keeps-every-project-on-schedule/): Eliminating job-site downtime and securing field-to-office collaboration for a growing Calgary contractor.
- [Calgary Wealth Management Firm Case Study — Building IT Resilience & Compliance](https://suresystems.ca/how-a-calgary-wealth-management-firm-built-it-resilience/): Hardening cybersecurity, compliance, and uptime for a boutique Calgary financial advisory firm.
- [Calgary Nonprofit Case Study — Behind the Mission](https://suresystems.ca/behind-the-mission-how-one-calgary-nonprofit-keeps-it-out-of-the-way/): Predictable, mission-first IT support for a Calgary community nonprofit.
- [Oil & Natural Gas Producer Case Study](https://suresystems.ca/oil-and-natural-gas/): Supporting critical energy operations and field connectivity in Alberta.
- [Calgary-Based Construction Firm Case Study](https://suresystems.ca/calgary-based-construction-firm/): Modernizing infrastructure and cloud collaboration for a Calgary builder.
- [Boutique Wealth Management Firm Case Study](https://suresystems.ca/boutique-wealth-management-firm/): Securing sensitive client portfolios and regulatory compliance.
- [Regional Commercial Vehicle Dealership Case Study](https://suresystems.ca/regional-commercial-vehicle-dealership/): Multi-department dealership network stability, DMS uptime, and cybersecurity.
- [Local Food Bank Case Study](https://suresystems.ca/local-food-bank/): High-impact nonprofit IT transformation and cost optimization.
- [International Development Organization Case Study](https://suresystems.ca/international-development-organization/): Secure global cloud collaboration and endpoint management from Calgary.

## Newsroom, Awards & Official Announcements

- [Sure Systems Newsroom](https://suresystems.ca/resources/newsroom/): Official press releases, industry recognition, and company announcements.
- [Sure Systems Named to CRN's 2026 MSP 500 List (Pioneer 250)](https://suresystems.ca/crn-msp-500-2026/): February 2026 announcement of Sure Systems' selection to the CRN MSP 500 Pioneer 250 list.
- [Sure Systems Honored on the 2026 MSP Summit 'MSPs To Watch' List](https://suresystems.ca/msp-summit-2026/): July 2026 announcement recognizing Sure Systems' growth and client-first stewardship model.
- [Sure Systems Named to Channel Futures 2025 MSP 501 Global Ranking](https://suresystems.ca/channel-futures-2025/): Global top managed service provider recognition.
- [5-Star Clutch Review: Turning IT Uncertainty into a Foundation Built for Growth](https://suresystems.ca/5-star-clutch-review-turning-it-uncertainty-into-a-foundation-built-for-growth/): Verified client review highlight on Clutch.co.

## Featured Articles on AI Readiness, Cybersecurity & Calgary IT Strategy

- [Alberta Won't Turn Its Clocks Back This Year (2026): What to Check on Your Computer and Outlook Calendar](https://suresystems.ca/alberta-daylight-saving-time-2026-windows-outlook-calendar-guide/): Practical technical guide for Calgary businesses on Windows, M365, and time-zone patching.
- [You Don't Have to Choose Between Your IT Person and an MSP (Co-Managed IT Guide)](https://suresystems.ca/you-dont-have-to-choose-between-your-it-person-and-an-msp/): How Co-Managed IT empowers internal IT managers at mid-sized Calgary companies.
- [The $125K Blind Spot: What One Internal IT Hire Really Costs](https://suresystems.ca/the-125k-blind-spot-what-one-internal-it-hire-really-costs/): TCO comparison of a solo internal IT hire vs. a full Managed or Co-Managed IT bench.
- [Death by a Thousand Cuts: What's Really Behind Calgary's IT Provider Switches](https://suresystems.ca/death-by-a-thousand-cuts-whats-really-behind-calgarys-it-provider-switches/): Why Calgary SMBs leave unresponsive MSPs and how Sure Systems structures onboarding.
- [Three Copilot Agents Delivering Real ROI in Calgary SMBs Right Now](https://suresystems.ca/three-copilot-agents-delivering-real-roi-in-calgary-smbs-right-now/): Practical Microsoft Copilot agent use cases for Calgary businesses.
- [From Assessment to Action: Your 90-Day AI Readiness Implementation Plan](https://suresystems.ca/from-assessment-to-action-your-90-day-ai-readiness-implementation-plan/): Step-by-step Microsoft 365 data governance and Copilot deployment roadmap.
- [Whose Documentation Is It Anyways?](https://suresystems.ca/whose-documentation-is-it-anyways/): Why Sure Systems guarantees clients full transparency and ownership of their IT documentation.

## Company, Leadership & Contact

- [About Sure Systems ("The Positively Sure People")](https://suresystems.ca/about/): Our history since 2002/2003, our A.C.M.E. core values, and our local Calgary team.
- [Contact Sure Systems (`210H - 7003 5 Street S.E., Calgary, AB T2H 2G2` | `+1-403-539-9688`)](https://suresystems.ca/contact/): Schedule a consultation, request IT support, or visit our Calgary headquarters.
- [Careers at Sure Systems Calgary](https://suresystems.ca/careers/): Join our 22-person Calgary IT and cybersecurity team.
- [Remote Support Portal](https://suresystems.ca/remote/): Direct remote assistance portal for Sure Systems clients.