It’s important that your IT provider knows all the people that work for your company. Sounds boring, right? Well, not if you spice it up with some humor and anecdotes. Trust me, you’ll want to read this.
Here’s the gist of it: We (Sure Systems) charge a small monthly fee per user. It’s not because we’re greedy or we want to nickel and dime you. It’s because we want to properly maintain the list of users and make sure that only authorized people have access to your company’s data and systems.
You see, if your provider was sloppy, someone could just call in and pretend that they were from the company being supported and request support. This could be a very easy way to bypass security and get access to sensitive information or even sabotage your operations. Imagine if a hacker or a disgruntled former employee did that. Scary, huh?
That’s why we verifies the identity of every caller before we provide any support. It’s like Two Factor Authentication, but for phone calls. We need to make sure the person that’s calling in for support is authorized to do so and has a valid reason.
This way, we can protect your company from any potential threats and also provide better service to your legitimate users. We know who they are, what they need, and how to help them. We don’t waste time asking for irrelevant details or giving generic solutions. We tailor our support to each user and their specific needs.
So, next time you see that monthly fee on your invoice, don’t think of it as an extra cost. Think of it as an investment in your security and satisfaction. And remember, we’re always here to help you with any IT issues you may have.