Scott Wirl

Escalation Analyst and Dispatch

Biography

Scott is committed to providing exceptional customer service to our clients and internal team. He ensures our technicians are dispatched to where they need be at all times. We suppose you could say his IT superpower is teleportation! His most frequently asked IT question? “Can you walk me through adding email to my phone?” Scott has experience in all facets of support; from deskside/walk-up support to large, enterprise-level call center support and service.

Scott’s been with our team for over a year and is known to save the day by going out into the trenches, answering incoming calls and requests to support our technicians. Scott comes to Sure Systems with years of experience working in Systems and Network support organizations such as Agrium, Encana, and NuFarm.